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August 23, 2007

The Smoking Gun

The Nixon tapes never had anything quite like THIS smoking gun; a communication that leaps out and says GOTCHA! But Spirit Airlines CEO Ben Baldanza had his gotcha moment earlier this week, when bloggers (including Alex Rudloff, Chris Elliott and fine folks at Gadling) released email correspondence involving an unhappy Spirit passenger, and Mr. CEO’s incredible LET THEM EAT CAKE response, as follows: “…we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.” Atta boy, thats how to win the hearts and minds of your customers! What a ding-dong.