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September 4, 2007

Samsonite Does It Right

Filed under: Luggage — anne @ 8:34 am

I think we can all agree on this: cheap flights, yes, cheap luggage no. Which is why I was so pleased with the big Samsonite bag my sister gave me 6-months ago, and why I was so thunderstruck when a handle came off at the Dallas airport last week.

Did I have a receipt for the bag? Did I have any warranty papers? Did I ever register it online? Noooooooooo.

But, what the heck, I called Samsonite anyway, and told them what happened. A nice lady on the phone said, don’t worry, there’s a small tag sewn in every bag that tells the company how old it is, so they know if it’s covered by their 10-year warranty.

Did I have to ship the bag off to them? Nope. The suitcase rep gave me the address of a nearby authorized dealer, and it’ll be ready in a couple of days. Cost to me? NOTHING.

Now that is the way to do business.

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