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April 7, 2008

2007: Year of the Airline Complaint

You don’t have to fly all the time to know that things just haven’t been going that well for the airlines from a customer service standpoint. With tarmac delays, bizarre TSA run-ins, and the seeming disappearance of “frills,” passengers on the whole just haven’t been all that happy of late. FareCompare CEO Rick Seaney takes a look at what the latest airline complaint study (they’ were up 60% in 2007) means for airlines, passengers, and the industry. See what Rick has to say in “New Report: Complaints about Airlines are Rising.”