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  • May 13, 2008

    JetBlue Passenger Says, I Was Forced to Sit in the Bathroom

    Filed under: Airlines,JetBlue,Passengers — mike @ 9:45 am
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    Maybe the middle seat isn’t as bad as we all think it is. JetBlue passenger Gokhan Mutlu would have loved a middle seat. Instead, he claims he was forced by the airline to spend a large portion of his California to New York flight sitting on the toilet, and he’s now suing JetBlue for $2M.

    Mutlu was flying on a “Buddy Pass,” and he was told that a flight attendant would give up her seat and sit in the jump seat, so Mutlu could fly. Mutlu claims, though, that about 90 minutes in he was told that the flight attendant was uncomfortable in the jump seat, and that she wanted her original seat back. Mutlu was also told that due to regulations he could not sit in the jump seat. The pilot came out of the cockpit and allegedly told Mutlu to “hang out in the bathroom.” A brief argument ensued, but Mutlu eventually ended up fighting turbulence on a toilet, no seatbelt in sight.

    When I contacted JetBlue I was told the airline “does not comment on pending litigation.” On the surface, this seems like a horrible story with a pilot, flight attendant, and airline breaking FAA regulations and every unspoken customer service rule. However, it seems to me that we’re not quite getting the whole story, so I urge readers and passengers to reserve judgment until we know a little more. In the meantime, think twice before complaining about getting stuck in that middle seat. There are far worse places to spend a flight.

    Visit the Chicago Tribune and the New York Post for more on this story.

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