The lovely Consumerist site features a pretty good complaint from a…consumer. A consumer of Northwest Airlines flights.

Here’s the deal: said consumer paid $30 each way to be upgraded to the glories of NWA’s “Coach Choice”. Figured, cool, I’ll travel in style! I’ll get more leg room! But what did this poor sap get? Not much — but let consumer tell it:

“No more legroom! No extra width! No better service! Hell, they’re not even at the front of the cabin! (Mine were row 28).”

He/she should have read the “Coach Choice” FAQ’s on NWA’s website before shelling out that cash:

Q: What is Coach Choice?
A: Coach Choice is designed to provide added choice and comfort, particularly to late-booking business travelers, by saving some preferred coach seat assignments until check-in. For a modest fee, customers can confirm reserved exit, aisle and window seats at nwa.com or Self-Service Check-in Kiosks 24 hours prior to departure.