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July 24, 2008

“NYC Lawyer Suing Delta Over Stressful Flight”

Filed under: Delays, Frustration, Delta — anne @ 11:53 am
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Isn’t that a great headline? You can thank WCBS TV. Stressful flight. Here we go…

It seems an attorney from New York is suing Delta for $5 million because the airline’s alleged incompetence and indifference left him stranded last October because of an airport workers strike. So…it was the airport at fault? Well, no, says Mr. Lawyer — Delta’s at fault because apparently passengers couldn’t rebook flights over the phone; they had to go to the “chaotic” airport. He eventually flew home via American — and Delta didn’t reimburse him.

I’d like to hear the other side — unfortunately, Delta’s people have that “Pending-Litigation-Must-Not-Comment” thing going.

But, here’s the kicker — know where the guy was “stranded”?

He was “stranded” — in Paris. For four long days. Poor baby!

Alright, alright…nobody likes being “stranded” anywhere, I get it. But if everyone sued because of “stressful” flights — we’d never have to worry about flying ever again because we’d all own huge and numerous private jets with Batman as our personal pilot because we’d all be RICH.

March 20, 2008

Mouse tries to fly to Atlanta. Had he found a cheap airfare sale?

Filed under: Delays, Animals — anne @ 11:25 am
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Can’t imagine how I missed this. An Atlantic Southeast Airlines flight attendant was arriving for work at dawn for a Des Moines to Atlanta flight when she spotted a stowaway.

Eek! A mouse!

So naturally that led to a 5-hour delay. Workers had to see if he gnawed through anything important, like the “this-cable-flies-the-plane” cable.

So what happened next?

(more…)

March 19, 2008

Emergency Kit for the TRAPPED (Rick’s ABCNews.com column)

Filed under: Delays, Frustration, Airport — anne @ 10:37 am
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Our clever boss has done it again — in his latest column for ABCNews.com, Mr. FareCompare tells us what to do if we’re trapped in an airport because of delays or cancellations.

But even better, Mr. FC (that’s Rick Seaney to you) has his own post about this, COMPLETE WITH VITAL LINKS.

CHECK THEM OUT. YOU’LL BE GLAD YOU DID. I PROMISE.

Done shouting now.

January 22, 2008

Airports: Best and Worst for On-Time Departures

Filed under: Delays, Airport — mike @ 3:43 pm
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The Bureau of Transportation Statistics has spoken, and it looks like Chicago O’Hare has the worst on-time departure percentage once again.

For the second straight year, the Second City’s mammoth airport has let more than a few travelers down when it comes to getting them to where they need to go on-time. Passenger traffic and weather of course affect O’Hare’s ability to keep on-time departure percentages up, but other “bad weather” and busy airports faired considerably better.

Congratulations are in order for Salt Lake City. With on-time departures at 84.94%, SLC ranked #1 among major airports.

Check out rickseaney.com for the complete rankings.

November 26, 2007

Thanksgiving in Fargo - Story of a Bullish Passenger

Filed under: Delays, Passengers, Crime — anne @ 6:14 pm
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So there you are, sitting on your United flight out of D.C. on Thanksgiving Day, congratulating yourself for cleverly avoiding the crowds the day before. You figure, heck, I’ll still get to Grandma’s in Sacramento in plenty of time for turkey, but NOOOO.

It seems one of your fellow passengers just had to make like a bull and charge the cockpit. So the captain declares an emergency. And you land in…Fargo. As in North Dakota.

Nobody was hurt. Oh, except Grandma. Cuz you were late.

November 20, 2007

Drudge Horror Headline: “Travel Nightmare to Spoil the Turkey”

Filed under: Delays, News, Holiday Travel — anne @ 3:25 pm
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Oh, that Matt. What, you’re Stephen King now? Always trying to get us riled up with something (and it works; we read drudgereport.com religiously).

And, yes, he’s right, the weather for Thanksgiving travel is not looking so hot in certain parts of the country but them’s the breaks.

If you had done everything my boss over at FareCompare has been telling you to do for the past 6-months, you wouldn’t have any worries. Well, you wouldn’t have so many. Besides, Mr. Drudge…turkey doesn’t spoil that quickly.

Folks show up late, a day, couple days, big deal. Leftovers. Mmmm.

November 19, 2007

Whatta Ya Mean, You’re Leaving Without Me??!!

Filed under: Delays, Tips — anne @ 4:37 pm
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Was looking up a friend’s flight on Southwest Airlines, checking to see if there were any delays, and saw these Words ‘O Wisdom from the management (and I quote):

A flight currently shown as delayed may, depending on the circumstances, depart on-time. Therefore, we strongly advise you to check in for the flight one hour prior to its originally scheduled departure time.”

It is a wee bit Alice-in-Wonderland, but the point is, just because a website SEZ your flight’s delayed, dont start dawdling.

Our CEO took this question on a few months ago from a reader and had some pretty darn good advice.

If they get the problem fixed before they thought they could, the plane WILL take off…with you, or without you.

And I suspect this is true for ALL airlines. What do they say, better safe than sorry? Or is it, a stitch in time save nine? Just obey all cliches.

November 6, 2007

Hope You’re Not in a Hurry: Airport On-Time Percentages

Filed under: Delays, Airport — mike @ 3:10 pm
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The Wall Street Journal covered the release of DOT data tracking the on-time percentages of major airports throughout the country. Most can’t seem to get above a “C- average,” and many have just flat out failed. Keep reading for a list of the worst 15:

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November 5, 2007

C’mon, Alaska, Don’t Just Sit There!

Filed under: Airlines, Delays, News — anne @ 3:58 pm
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The Dept. of Transportation figures are out, and we have a winner. Nope, Alaska Airlines did NOT take the crown for the worst on-time arrivals in the month of September; that honor was reserved for Atlantic Southeast Airlines. But Alaska isn’t off the hook just yet.

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September 20, 2007

The Sweet Sounds of a Crying Baby: Protest for Passengers’ Rights

Filed under: Airlines, Delays, Passengers — mike @ 3:41 pm
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There’s a great post on gridskipper highlighting a protest by passenger rights activists that took place in DC. With Congress starting to consider considering a move on a Passengers’ Bill of Rights, people wanted legislators to see up close just how bad things could get on the tarmac. A recording of a wailing baby and general seating discomfort highlighted the demonstration.

New York has tried to enact their own bill for air passengers and the EU has policies in place that attempt to make the airlines take some responsibility for flight delays and cancellations, but neither have had the effect travelers hoped for. Congress’ actions could put an end to those seemingly endless stays on the tarmac in which passengers are stranded, unable to get off the plane, and often left without food or drink. However, we’re still a long way away from anything resembling a true Passengers Bill of Rights.

August 15, 2007

Anatomy of a Flight Delay

Filed under: Airlines, Delays — anne @ 3:04 pm
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Been doing a lot of flying lately. Sorta like saying, Been having a lot of root-canal lately. But not as much fun.

It has, however, been interesting!

Flew Southwest on Friday (August 10th). And, surprise, surprise, the flight (out of LAX) was delayed. The good news is, we actually got an explanation. The bad news is, we got 3-explanations. Choose your favorite and discuss!

WHY THE DELAY?

1. AIR TRAFFIC CONTROL. When the delay was first announced at the gate, there were a few groans, but no general uprising. However, those groans apparently set off the woman at the Southwest ticket counter, who made a point of getting on the microphone and saying, For those wondering about the delay, its because of Air Traffic Control. Air Traffic Control! AIR TRAFFIC CONTROL!!! [The guy next to me responded with a muttered, Okay. Okay! OKAY!!!] And, anyway, whatta they mean, Air Traffic Control? No clue here.

2. WEATHER. Alright, so we were about an hour late boarding the plane, and were greeted by a perky flight attendant who apologized for the weather delay! Well, it was hot everywhere, but there wasn’t much weather anywhere in the country, but hey! No one calls on me to forecast hurricanes, so who knows?

3. MECHANICAL. This explanation came courtesy of Mr. Pilot: Sorry, folks, but we had a mechanical problem, we’ll be in the air shortly.

So which was it? Or is it simply that ANY excuse is good enough for us pathetic rabble? I mean, people, make up your minds. If you don’t know what the problem is, SAY so. Funny thing is, no one seemed to care about any of the explanations. I guess a delayed plane is a delayed plane, and you just have to endure. Which we did. Doesn’t mean we had to like it. And we didn’t.

 
 
 
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